Facilitating knowledge-sharing with tools
Most of us have heard about tools like Business Model Canvas, Value Proposition Canvas, The Lean Canvas and hundreds of others. In this seventh chapter, Risto Sarvas discusses how you can use those tools to your advantage, and use them for right thing: to create shared meanings. Tools are not a silver bullet, if you don’t facilitate shared meanings, and create both shared meanings and ownership of the end result.
Content
- Facilitating with tools
- Facilitating strategic thinking
- Facilitating customer-centric thinking
- Facilitating ideation
- Facilitating experimentation
- Introducing design thinking to non-designers
- Additional readings
- Exercise
The lecture slides for all the videos in this chapter can be downloaded from here.
1. Facilitating with tools
The chapter starts by a quick introduction to using different tools in facilitation. In addition to doing, or solving problems, different tools can be used for communicating, engaging and researching certain aspects of the work.
2. Facilitating strategic thinking
Facilitating is about making others succeed. Therefore, it is not enough that you yourself understand the principles of strategic thinking, customer-centricity etc.
In the next four videos, familiar tools are covered from the perspectives of facilitating strategic thinking, facilitating customer-centric thinking, facilitating idea generation and facilitating experimentation. In all four videos, the usage of different tools is discussed, pointing out how you can support facilitation with them to achieve a desired end result.
3. Facilitating customer-centric thinking
4. Facilitating ideation
5. Facilitating experimentation
6. Introducing design thinking to non-designers
Further readings
- Lean Service Creation toolbox & handbook and videos.
- Business Model Canvas and Value Proposition Canvas.
- Skills and Traits Needed to Make a Good Midwife (yes, read it, you’ll be surprised :).
Exercise
The exercises were part of the course in spring 2020, originally done in pairs and submitted by email to receive credits from the course. In this online handbook, the exercises cannot be submitted for feedback, as it is not possible to receive credits. Yet we highly encourage you to check the exercises, and do, or at least think about them. They are best done with a pair, for example a colleague or a fellow student, but can also be done alone, thinking of your own current situation.
This chapter’s exercise is about practising facilitating with the imaginary example of facilitating workshop design process.
